Before I left work today I helped a few co-workers with creating some tickets in JIRA. Somebody had already created an issue, but they wanted to link all the tickets together into the same epic.
After five minutes of trying to figure out how to move the existing issue into the new epic I gave up. I wasn’t willing to put any more effort into figuring this out - it didn’t really mater. I re-created the issue manually as an issue in the epic and then closed the separate issue as a duplicate.
If you couldn’t follow what you just read, I don’t blame you. Every project management software I’ve ever used has never quite lived up. I often hear some people get into very passionate discussions about how they arrange their boards, tickets, and the painstaking process it involves. Or better yet what project management software is better.
After a while I’ve come to the conclusion that it doesn’t matter what project management software you use. They all will the miss the boat one way or another. Instead I’ve found it much better to focus on what you need to get out of the project management software.
I use JIRA tickets as receipts. They’re a great way to confirm what needs to be or should be done. When someone is working on something that needs to be done I pass the receipt to them. I use the metadata of the receipt to find them and create filters to view them.
That’s all I need to get out of my project management software. The rest comes from collaborating with my co-workers, and following a successful product development process that works for my team. Project management software doesn’t make the product, the people do.